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Customer service information

  • Shipping & delivery

  • Postage rates

  • Privacy & security

  • Returns, replacements & refund policy

  • Currency

  • Payment

Shipping & delivery

Goods are sent by Royal Mail. They are clearly labelled with a return address sticker should any item be undeliverable.

Provided your item is in stock we will normally dispatch your order within 3 business days, please allow 10 days before contacting us (UK shipping). Should your item not be in stock we will inform you by email and ask whether you would like it to be placed on back-order – if on back-order please allow between 10 to 28 days for delivery. Please note: We do not accept responsibility for any delays or losses caused by Royal Mail or your own country’s postal delivery service, these are out of our control.

Postage rates

UK £0.01 – £49.99 spend = £3.50 postage fee

UK £50+ spend = free

International (outside UK) = £9.99 flat rate

Local pick up = free

Privacy & security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via ********* and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our site.

Returns, replacements & refund policy

Customers located in the European Union have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods after the date the item is delivered (whichever is the longer).
Should you wish to cancel your purchase within seven days, please contact us in writing, either by letter or by email wool@readysteadyknit.com– * telephone cancellations are not accepted * – and we will provide you with a returns number. All items must be appropriately packaged and returned so that we receive it within seven working days of the day after the date that the item was delivered to you, unused in the original packaging in a saleable condition along with the invoice and returns number to:
Ready Steady Knit

17b (off) Front Street

Prudhoe

Northumberland NE42 5HN

United Kingdom

Orders where goods are received back after 7 working days or without a returns number will be charged a 15% re-stocking fee.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.

You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. Ready Steady Knit reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

In the unlikely event that you receive damaged goods, please notify us in writing (or by email) wool@readysteadyknit.com  within 7 days of receipt and goods will be re-dispatched on return of faulty items. Where a ‘free shipping’ order is part or fully returned or part cancelled Ready Steady Knit reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.

Currency

All prices are quoted in UK pounds sterling (£).

Payment

Payments are made to Ready Steady Knit using Worldpay or Paypal and is completely secure. All customer details are encrypted so you can enter your information with confidence. Payments are made in UK Pounds Sterling (UK £).

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